Better Communication with Others (Conflict Management)

As a member of our society, we must learn how to effectively communicate with others and managing conflict. In this talk we will learn the nature of conflict, the comment conflict we may face in university life and our styles in managing conflict. When facing conflict, how can we better communicate and manage conflict? In this talk we will learn how to better communicate and handle conflict from the psychological perspective and the key points in it.

Content:

  • What is conflict?
  • Understanding the conflict managing styles
  • Steps for dealing with conflict
  • Conflict resolution skills
  • The art of communication

Target participants:

UM students who wants to improve communication skill or conflict management skills

Duration:

1.5 hours